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Sales Associate

LaVida Massage of Ann Arbor is now hiring Front Desk Sales Associates to sell memberships and provide one of a kind customer service and product knowledge to our guests! This is for Sundays and evenings. As a Sales Associate at LaVida Massage of Ann Arbor, you will work at the front desk as a customer service representative to provide an overwhelmingly positive guest experience and educate our guests on the benefits of regular monthly massage. Sales Associates are responsible for membership SALES and will constantly strive to meet all sales goals and exceed customer expectations in a professional, high-volume therapeutic massage center. LaVida Massage Sales Associates tend to join us for our incentives but stay for our fun, competitive atmosphere!

**This is a MEMBERSHIP SALES POSITION**

Responsibilities:

  • Provide EXCELLENT service to members / guests that ensures ongoing sales and high levels of customer satisfaction
  • Answering phone calls, setting appointments, and greeting members / guests upon arrival.
  • Communicate and promote the value of Benefits Program to our guests.
  • Re-engage inactive members.
  • Communicate member concerns to manager
  • Sell retail items and add-on services along with memberships.
  • Stay updated on retail products and promotions.
  • Assist in maintaining professional front desk and reception area.
  • Assist in administrative tasks and follow policies, procedures and direction.
  • Assist in maintaining cleanliness of therapy rooms, common areas and store room.

Requirements:

  • SALES experience is a major plus.
  • Ability to effectively communicate with members / guests on membership benefits and center policies / procedures.
  • Ability to work cohesively with others in a fun environment.
  • Must be customer service and sales oriented and able to communicate effectively with guests, center management and therapist/esthetics staff.
  • Possess general knowledge of massage and esthetics services
  • Able to work flexible days and hours (NIGHTS AND WEEKENDS)
  • Maintain client confidentiality

Benefits for the Sales Associate

  • Compensation includes base pay and sales commission
  • Product discounts
  • Free and discounted massage program
  • Supplemental health and disability Insurance available
  • Full-time/Part-time
  • Days, Evenings, Weekends